Thank you for shopping at I KING! We strive to provide you with the best online shopping experience. In the event that you are not satisfied with your purchase, we have implemented the following refund policy to ensure fairness and transparency.
Eligibility for Refunds
1.1 Damaged or Defective Products:
If you receive a damaged or defective product, please contact our customer support team within [number of days] days from the date of delivery. We will assess the issue and, if eligible, offer you a refund, replacement, or store credit, depending on the availability of the product.1.2 Incorrect Product:
If you receive an incorrect product different from what you ordered, please notify our customer support team within [number of days] days from the date of delivery. We will arrange for the return of the incorrect product and provide you with a replacement or a refund.
Non-Eligible Items for Refunds
The following items are not eligible for refunds unless they are damaged or defective:
Perishable goods, such as food or flowers
Intimate or sanitary goods, such as underwear or personal care items
Gift cards or downloadable software products
3.1 Initiation of Return:
To initiate a return, please contact our customer support team either through our website or by email. Provide them with your order details, including the order number and a description of the issue. They will guide you through the return process and provide you with a return authorization, if applicable.3.2 Return Shipping:
If a return is authorized, you will be responsible for shipping the product back to us. Please ensure that the item is securely packaged to prevent any further damage during transit. We recommend using a trackable shipping service to ensure the safe return of the product.
4.1 Refund Method:
Refunds will be issued using the original payment method used during the purchase. If the original payment method is unavailable, we will provide a refund through an alternative method agreed upon between you and our customer support team.
4.2 Refund Timeframe:
Once the returned item is received and inspected, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed within  days. Please note that the time it takes for the refund to reflect in your account may vary depending on your financial institution.
Exceptions and Discretion
I KING reserves the right to make exceptions to this refund policy on a case-by-case basis. We may, at our sole discretion, offer alternative solutions such as partial refunds, store credits, or exchanges, depending on the circumstances of the return.
If you have any questions or concerns regarding our refund policy, please contact our customer support team through the following methods:
We value your satisfaction and will do our best to address any issues you may encounter. Thank you for choosing I KING as your preferred online shopping destination!