Cancel ,Return & Refund Policy Page

### iKing Private Limited - Cancellation, Return, and Refund Policy

**1. Cancellation Policy**

- **Order Cancellation by Customer:**

  - Customers can cancel their orders within 24 hours of placing the order by visiting the ‘My Orders’ section of their account or by contacting our customer support team.

  - After 24 hours, cancellation requests will not be accepted as the order processing will have commenced.

- **Order Cancellation by iKing Private Limited:**

  - iKing Private Limited reserves the right to cancel orders due to unforeseen circumstances such as product unavailability, pricing errors, or issues related to payment.

  - If an order is canceled from our side, the customer will be informed via email, and a full refund will be processed within 7-10 business days.

**2. Return Policy**

- **Eligibility for Returns:**

  - Products can be returned within 7 days of delivery if they meet the following conditions:

    - The product is unused, in its original packaging, with all tags, labels, and accessories intact.

    - The product was damaged during delivery or has manufacturing defects.

  - To initiate a return, customers must contact our customer support team with their order number and a brief description of the issue. Supporting images may be required in the case of damaged or defective products.

- **Non-Returnable Items:**

  - Certain products such as perishable goods, customized items, and products marked as 'final sale' are non-returnable. This will be clearly indicated on the product page.

**3. Refund Policy**

- **Refund Process:**

  - Once the returned product is received and inspected, a notification will be sent to the customer regarding the approval or rejection of the refund.

  - Approved refunds will be processed within 7-10 business days. The refund will be credited back to the original method of payment.

- **Partial Refunds:**

  - In cases where only a part of the order is returned, or if the product is found to be in a condition that does not meet the return criteria, a partial refund may be issued.

- **Refund for Canceled Orders:**

  - If an order is canceled before dispatch, a full refund will be processed within 7-10 business days.

**4. Exchange Policy**

- **Exchange Process:**

  - Exchanges are allowed within 7 days of delivery for eligible products, subject to availability.

  - Customers must contact our customer support team to arrange an exchange. The product must be in its original condition as specified in the return policy.

**5. Shipping Costs for Returns:**

- **Return Shipping Costs:**

  - If the return is due to a mistake on our part (e.g., incorrect or defective item), we will bear the shipping costs.

  - If the return is for any other reason, the customer is responsible for the return shipping costs.

**6. Contact Us**

- For any questions or concerns regarding cancellations, returns, and refunds, customers can reach out to our customer support team via:

  - **Email:** support@iking.in

  - **Phone:** +011-6965-3694

  - **Operating Hours:** Monday to Friday, 9:00 AM to 6:00 PM (IST)

**7. Policy Updates**

- iKing Private Limited reserves the right to update or modify this policy at any time. Any changes will be posted on this page, and the revised policy will apply to all orders placed after the update.

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This policy ensures a clear understanding of how cancellations, returns, and refunds are handled at iKing Private Limited. If you need further assistance, our customer support team is always here to help.