? IKING.IN – RETURN, REFUND & CANCELLATION POLICY (2026)

 1. Introduction

This Return, Refund & Cancellation Policy (“Policy”) governs all purchases made on iking.in, operated by **IKING Retail Private Limited (“Company”, “Platform”).

By placing an order, the customer agrees to this policy.

⚠️ IKING reserves the right to modify this policy at any time without prior notice.

 2. Return Eligibility

Returns are accepted ONLY if:

* Product is damaged, defective, incorrect, or missing parts.

* Return request is raised within **48 hours of delivery.

* Product is unused, unwashed, and in original packaging.

* Proper unboxing video proof is provided (mandatory)

❗ Without video proof, IKING reserves full right to reject return claims

 3. Non-Returnable Products

The following items are **strictly non-returnable**:

* Innerwear, hygiene, and personal care items

* Customized or made-to-order products

* Clearance / sale items

* Used, washed, or damaged by customer

? This aligns with hygiene and safety provisions under Indian e-commerce norms

 4. Return Approval Process

* All return requests are **subject to verification**

* IKING may request:

  * Images

  * Videos

  * Product inspection

IKING reserves the **sole discretion** to:

* Approve or reject any return

* Decide eligibility based on evidence

⚠️ Decision of IKING shall be final and binding

 5. Reverse Pickup & Shipping

* IKING may arrange reverse pickup (if serviceable)

* If not available, customer must self-ship the product

Conditions:

* Shipping charges may be **non-refundable**

* Improper packaging may lead to rejection

 6. Refund Policy

Refunds are processed ONLY after:

* Product is received & inspected

* Quality check is approved

Refund Modes:

* Original payment method

* Store credits (if applicable)

Timeline:

* 5–10 working days after approval

IKING reserves rights to:

* Deduct shipping, handling, or platform fees

* Provide partial refunds in case of usage/damage

 7. Cancellation Policy

Orders can be cancelled ONLY if:

* Not yet shipped

IKING reserves rights to:

* Cancel any order due to:

  * Pricing errors

  * Stock issues

  * Fraud suspicion

Refund for prepaid orders will be processed accordingly.

 8. Replacement Policy

Replacement is offered ONLY if:

* Same product is available in stock

* Issue is verified

Otherwise, refund will be issued.

 9. Fraud Prevention & Abuse

IKING strictly monitors:

* High return users

* Fake claims

* Misuse of policies

IKING reserves rights to:

* Block accounts

* Reject future returns

* Take legal action

 10. Seller Responsibility

* Sellers are responsible for product quality

* Refund liability may be transferred to seller

IKING acts as a marketplace intermediary.

 11. Limitation of Liability

IKING shall NOT be liable for:

* Incorrect usage of products

* Customer negligence

* Minor variations (color, size, design)

? Such variations are considered normal in e-commerce

 12. Force Majeure

IKING shall not be responsible for delays due to:

* Natural disasters

* Logistics disruptions

* Government restrictions

 13. Grievance Redressal

Customers can raise complaints via:

 Email support

 Customer dashboard

IKING will aim to resolve issues within reasonable timelines as per Indian law.

 14. Governing Law

* Governed by Indian laws

* Jurisdiction: Delhi Courts