Return & Refund Policy Page
Return & Refund Policy – iKING Retail Private Limited
At iKING Retail Private Limited, we prioritize customer satisfaction and aim to ensure a seamless shopping experience. This Return & Refund Policy is designed in alignment with the Consumer Protection Act, 2019, and other applicable Indian laws to offer fairness, clarity, and transparency to our customers.
1. Eligibility for Returns**
* Return Window: Customers may return eligible items within 7 days from the date of delivery.
* Product Condition: Returned items must be in unused, unwashed, undamaged condition, with all original packaging, tags, and labels intact.
* Proof of Purchase: A valid invoice or proof of purchase is required for all return requests.
* Non-Returnable Items: For hygiene and safety reasons, **innerwear, swimwear, cosmetics, and personal care products are not eligible for return.
2. Refund Conditions
* Inspection Process: All returned items will be inspected by our Quality Assurance Team before refunds are approved.
* Refund Timeline: Once approved, refunds will be processed within 7–10 business days.
* Mode of Refund: Refunds will be credited to the original payment method or issued as store credit upon customer request.
3. Return Process
* Initiating a Return: To initiate a return, contact iKING Retail Customer Support at [[support@iking.in](mailto:support@iking.in)] within 7 days of delivery.
* Shipping Responsibility: Customers are responsible for return shipping costs unless the product is defective, damaged, or incorrect.
4. Legal Rights under the Consumer Protection Act, 2019
* Section 39 – Right to Refund or Replacement: Customers are entitled to a refund, repair, or replacement for defective or misrepresented goods.
* Section 40 – Refunds for Digital Transactions: Refunds for digital payments will be credited directly to the original mode of payment.
* Section 2(9) – Right to Redressal: Customers may seek redressal through appropriate consumer grievance forums in case of dissatisfaction with the product or service.
5. Order Cancellation
* Before Dispatch: Orders can be canceled before shipping by contacting our support team.
* After Dispatch: Once dispatched, cancellations are not allowed. The order can only be returned after delivery, as per our return policy.
* Cancellation Refund Timeline: Refunds for canceled orders will be processed within 3–5 business days from confirmation of cancellation.
6. Damaged, Defective, or Incorrect Products
* Free Replacement/Return: iKING Retail Private Limited offers free return or replacement for items that are damaged, defective, or incorrectly delivered.
* Reporting Timeline: Such issues must be reported within 48 hours of delivery to be eligible for a refund or exchange.
7. Governing Law
This policy is governed by the laws of India and adheres to all relevant provisions under the Consumer Protection Act, 2019, and other applicable statutes. Any disputes will be subject to the jurisdiction of the courts located in [Insert Jurisdiction, e.g., New Delhi, India].
For further queries or support, please contact:
? Customer Support: [[support@iking.in](mailto:support@iking.in)]
? Website: [[www.iking.in](http://www.iking.in)]
iKING Retail Private Limited is committed to ensuring a positive and secure customer experience through transparent policies and responsible practices.
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Return & Refund Policy – iKING Retail Private Limited
At iKING Retail Private Limited, we prioritize customer satisfaction and aim to ensure a seamless shopping experience. This Return & Refund Policy is designed in alignment with the Consumer Protection Act, 2019, and other applicable Indian laws to offer fairness, clarity, and transparency to our customers.
1. Eligibility for Returns
* Return Window: Customers may return eligible items within 7 days from the date of delivery.
* Product Condition: Returned items must be in unused, unwashed, undamaged condition, with all original packaging, tags, and labels intact.
* Proof of Purchase: A valid invoice or proof of purchase is required for all return requests.
* Non-Returnable Items: For hygiene and safety reasons, innerwear, swimwear, cosmetics, and personal care products are not eligible for return.
2. Refund Conditions
* Inspection Process: All returned items will be inspected by our Quality Assurance Team before refunds are approved.
* Refund Timeline: Once approved, refunds will be processed within 7–10 business days.
* Mode of Refund: Refunds will be credited to the original payment method or issued as store credit upon customer request.
3. Return Process
* Initiating a Return: To initiate a return, contact iKING Retail Customer Support at [[support@iking.in](mailto:support@iking.in)] within 7 days of delivery.
* Shipping Responsibility: Customers are responsible for return shipping costs unless the product is defective, damaged, or incorrect.
4. Legal Rights under the Consumer Protection Act, 2019
* Section 39 – Right to Refund or Replacement: Customers are entitled to a refund, repair, or replacement for defective or misrepresented goods.
* Section 40 – Refunds for Digital Transactions: Refunds for digital payments will be credited directly to the original mode of payment.
* Section 2(9) – Right to Redressal: Customers may seek redressal through appropriate consumer grievance forums in case of dissatisfaction with the product or service.
5. Order Cancellation
* Before Dispatch: Orders can be canceled before shipping by contacting our support team.
* After Dispatch: Once dispatched, cancellations are not allowed. The order can only be returned after delivery, as per our return policy.
* Cancellation Refund Timeline: Refunds for canceled orders will be processed within 3–5 business days from confirmation of cancellation.
6. Damaged, Defective, or Incorrect Products
* Free Replacement/Return: iKING Retail Private Limited offers free return or replacement for items that are damaged, defective, or incorrectly delivered.
* Reporting Timeline: Such issues must be reported within 48 hours of delivery to be eligible for a refund or exchange.
7. Governing Law
This policy is governed by the laws of India and adheres to all relevant provisions under the Consumer Protection Act, 2019, and other applicable statutes. Any disputes will be subject to the jurisdiction of the courts located in [Insert Jurisdiction, e.g., New Delhi, India].
For further queries or support, please contact:
? Customer Support: [[support@iking.in](mailto:support@iking.in)]
? Website: \[[www.iking.in](http://www.iking.in)]
iKING Retail Private Limited is committed to ensuring a positive and secure customer experience through transparent policies and responsible practices.
