Support Policy

Customer Support Policy – iKING Retail Private Limited

At iKING Retail Private Limited, we are committed to delivering high-quality products and dependable customer service. This Support Policy complies with applicable Indian laws and regulatory frameworks, including the Consumer Protection Act, 2019, the Information Technology Act, 2000, and associated rules and standards. The policy outlines the terms of customer support, returns, warranties, data protection, and grievance redressal.

1. Customer Support Assistance

* Availability: Our Customer Support team is accessible via email, phone, and live chat between 9:00 AM and 6:00 PM IST, Monday to Saturday (excluding public holidays).

* Information Required: To ensure prompt support, customers must provide their Order ID, product details, and a brief description of the issue.

2. Return & Refund Policy

* Eligibility:

* Apparel: Return requests must be initiated within 15 days of delivery.

* Electronic Accessories & Non-Wearables: Returns accepted within 7 days, provided items are unused and sealed in original packaging.

* Refund Process:

* In compliance with Section 39 of the Consumer Protection Act, 2019, eligible refunds are processed within 7–10 business days upon approval.

* Non-Returnable Items:

* Products marked as non-returnable, such as personal care and hygiene items, are exempt unless found to be damaged or defective on arrival (per Section 10 of the Act).

3. Warranty Policy

* Limited Warranty:

* Select products are covered under a limited manufacturer warranty, as stated at the time of purchase.

* Legal Compliance:

* Under Section 13 of the Consumer Protection Act, 2019, customers are entitled to a repair, replacement, or refund for genuine manufacturing defects discovered within the warranty period.

* iKING Retail Private Limited reserves the right to determine the appropriate resolution based on product assessment.

4. Privacy and Data Protection

* Data Protection Compliance:

* We follow the Information Technology Act, 2000, and the IT (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, to safeguard customer information.

* Use of Data:

* Data collected during support interactions is used strictly for service enhancement and is not shared with third parties without consent, in compliance with Section 43A of the IT Act.

5. Grievance Redressal Mechanism

* Consumer Rights:

* In accordance with Section 21 of the Consumer Protection Act, 2019, we have a dedicated Grievance Officer to address customer complaints.

* Response Time:

* All complaints will be addressed and resolved within 30 days of receipt.

* Contact:

* Customers may contact the Grievance Officer at:

? [support@iking.in](mailto:info@iking.in)

? Or via the Contact Us section on our website.

6. Limitation of Liability

* Scope of Liability:

* In line with Section 16 of the Consumer Protection Act, 2019, iKING Retail Private Limited** shall not be held liable for indirect, incidental, or consequential damages arising from misuse, modification, or improper handling** of products by the customer.

7. Amendments to the Policy

* Right to Update:

* iKING Retail Private Limited reserves the right to amend this Support Policy as required by changes in law or internal practices.

* Significant policy updates will be communicated via email and posted on our official website.

For support inquiries or policy-related questions, please reach out:

? Customer Support: \[[support@iking.in](mailto:support@iking.in)]

? Website: \[[www.iking.in](http://www.iking.in)]

This policy reflects iKING Retail Private Limited commitment to legal compliance, customer satisfaction, and transparent business practices.