Support Policy

iKING Private Limited is committed to providing high-quality products and customer service. Our Support Policy complies with applicable laws and regulations in India, including the Consumer Protection Act, of 2019, the Information Technology Act, of 2000, and other relevant sections and guidelines. This policy outlines the terms of support, warranties, returns, and customer responsibilities when engaging with iKING Private Limited's products and services.

1. Customer Support Assistance

iKING Customer Support is available via email, phone, and online chat from 9:00 AM to 6:00 PM IST, Monday through Saturday, excluding national holidays.
For efficient support, customers are required to provide their order ID, product details, and a brief description of the issue.

2. Return and Refund Policy

Eligibility: Returns are eligible within 15 days of delivery for apparel and 7 days for electronic accessories. Returned products must be in their original condition with tags intact, and packaging must be unopened for non-wearable items.
Refunds: Refunds are processed in accordance with Section 39 of the Consumer Protection Act, 2019, ensuring that customers receive prompt processing within 7-10 business days once eligibility is verified.
Non-Returnable Items: Products categorized as non-returnable, such as personal care items, are exempt from this policy unless damaged or defective upon receipt, in compliance with Section 10 of the Consumer Protection Act, 2019.

3. Warranty Policy

iKING provides a limited warranty on select products, as per the specifications mentioned at the time of purchase.
Under Section 13 of the Consumer Protection Act, 2019, customers are entitled to repair, replacement, or refund for any manufacturing defect detected within the warranty period. iKING reserves the right to determine the appropriate action in line with the Act's provisions.

4. Privacy and Data Protection

iKING adheres to the Information Technology Act, 2000, and the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, ensuring that customers’ data is stored securely and used only for transaction and support purposes.
Customer data collected during support interactions is used solely for service improvement and is not shared with third parties, as outlined in Section 43A of the IT Act.

5. Grievance Redressal Mechanism

In compliance with Section 21 of the Consumer Protection Act, 2019, iKING provides a dedicated grievance redressal mechanism. Customers may contact the Grievance Officer by email or through the contact information listed on our website.
We aim to resolve grievances within a 30-day timeframe as per the Act, ensuring transparent and fair handling of complaints.

6. Limitation of Liability

Under Section 16 of the Consumer Protection Act, iKING's liability is limited to the maximum extent permitted by law. iKING is not liable for indirect damages caused by customer misuse, alterations, or improper handling of products.

7. Amendments to the Policy

iKING reserves the right to update this Support Policy periodically to reflect changes in law or company practices. Customers will be notified of significant changes via email or through our website.

For any support inquiries or additional questions regarding our policies, please reach out to us at support@iking.in or through the Contact Us section on our website.

This content ensures iKING Private Limited complies with Indian consumer and data protection laws, making it user-friendly while also covering legal bases. Let me know if there’s anything specific you’d like to add or modify!